Privacy Policy

Welcome to Belbotika. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including email sending, SMS messaging, campaigns, and content publishing.

1. Information We Collect

When you use Belbotika, we may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and payment information when you register or use our services.
• Communication Data: Emails, SMS messages, campaign content, and recipient details that you create or manage through our platform.
• Content Data: Any content you create, upload, or publish using our platform.
• Usage Data: Information about how you use our services, including IP address, browser type, operating system, and interactions with our platform.
• Technical Data: Device information, time zone settings, login information, and browsing actions.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you emails, SMS messages, and manage your campaigns
• Communicate with you about our services, updates, and promotional offers
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Personalize your experience on our platform

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose information to protect and defend our rights or property, investigate fraud, or protect the safety of our users.
• With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances. To delete your account and all associated data, please email [email protected] with the subject "Account Deletion Request". We will process your request within 30 days.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Objection: You can object to the processing of your personal information in certain circumstances.
• Marketing Communications: You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Revoke Google Access: You can disconnect your Google account at any time from your Belbotika account settings, which will revoke our access to your Google data.

To exercise these rights, please contact us at [email protected].

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular backups and disaster recovery procedures
• Employee training on data protection and security

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. For more information about our security practices, please see our Security Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your use of our services
• Legal obligations that require us to keep data for certain periods
• Relevant statutes of limitations
• Ongoing or potential disputes
• Business and operational requirements

When we no longer need to process your personal information, we will delete or anonymize it or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our services
• Improve site performance and functionality
• Provide personalized content and features
• Analyze traffic patterns and usage statistics

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites, products, or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our platform and welcome any feedback about these sites.

9. Children's Privacy

Belbotika is designed for business users and is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected information from your child, please contact us at [email protected].

10. Google API Services User Data Policy

How We Use Google User Data:

When you connect your Google account to Belbotika, we access your Google data exclusively to provide the following core functionality:

• Contact Import: Import your Gmail contacts into your Belbotika dashboard for campaign management and customer relationship management.
• Email Sending: Send marketing and transactional emails through your connected Gmail account on your behalf.
• Campaign Management: Manage and track email campaigns sent through your Gmail integration.

Data Protection Commitments:

• We do not use Google user data for serving advertisements.
• We do not sell Google user data to third parties.
• We do not use or transfer Google user data for purposes unrelated to providing Belbotika's core functionality.
• We do not use Google user data to determine creditworthiness or for lending purposes.
• We store Google OAuth tokens securely using industry-standard encryption.
• Access to Google user data is restricted to authorized Belbotika systems and personnel who need it to provide our services.

Revoking Access:

You can revoke Belbotika's access to your Google account at any time by:

• Visiting your Google Account Permissions page and removing Belbotika, or
• Disconnecting your Google account from within your Belbotika account settings.

When you revoke access, we will delete all Google user data associated with your account within 30 days, except where we are required to retain it for legal or regulatory purposes.

11. International Data Transfers

We operate globally and may transfer your personal information to countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information. For more information about our international data transfers, please see our GDPR Compliance document.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our platform or via email. Your continued use of our services after such changes indicates your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: Magenta Court, Hamilton, Ontario, Canada